You can check the availability on each product page.

Most products come in only one size. The size details are provided on each product page.

We’re sorry, but we currently do not offer prescription sunglasses.

Yes, you can purchase our items at our physical store located on the 6th floor of Yurakucho Marui, in Tokyo.

You can cancel your order by following the cancellation procedure below by 9:00 AM on the next business day after the order date. However, we cannot accept cancellations for items marked as non-returnable or non-exchangeable.

Business Days: Weekdays, excluding weekends and holidays.

[Cancellation Procedure]

To cancel your order, please use the inquiry form and provide the following information:

1. Order number
2. Your name
3. Name of the item you wish to cancel
4. Reason for cancellation (e.g., wrong item type, wrong quantity)
*Please note that if you contact us after 9:00 AM on the next business day following your order date, we will be unable to cancel the order as it will already be in the shipping process.

[Returns and Exchanges]

If you wish to return or exchange an item after it has been shipped, you can do so only if the item is unused, undamaged, and not marked as non-returnable or non-exchangeable. This must be done within 7 days of the shipping notification for domestic orders (within Japan) and within 14 days for international orders.

To request a return or exchange, please use the inquiry form on our e-commerce site and provide the following information:

1. Order number
2. Your name
3. Name of the item to be returned or exchanged
4. Date of receipt
5. Reason for return or exchange (e.g., different from expected design, did not like it after trying it on, wrong item ordered)

Please note:
- If you return an item because you ordered it by mistake or it differs from your expectations, the return shipping costs will be your responsibility. Additionally, you will also be responsible for the shipping costs for any exchanges. Please note that returns and cancellations are limited to one per customer after the order is completed.
- If you do not return the item within 7 days (domestic orders within Japan) or 30 days (international orders) of contacting us, or if the item is returned without following our instructions, we cannot process the return or refund.
- Returns and exchanges are limited to one per customer after the order is completed.


Please be aware that we cannot accept returns, exchanges, or refunds for any items that:

- Have been worn
- Are returned after 8 days (domestic orders within Japan) or 15 days (international orders) of the shipping notification
-Are damaged or soiled by the customer


[Gift Card Cancellations]

If a gift card has not been used, you can request a refund within 14 days of purchase by contacting us through the inquiry form.

Once your order is confirmed, we cannot make changes to the items. If you need to modify your order, please follow the cancellation procedure and then place a new order for the desired items.

[ Cancellation Procedure ]

You can cancel your order by following the steps below by 9:00 AM on the next business day after the order date. However, cancellations are not accepted for items marked as non-returnable or non-exchangeable.

Business Days: Weekdays, excluding weekends and holidays.

Cancellation Steps:

Go to the inquiry form on our e-commerce site.
Provide the following information:
1. Order number
2. Your name
3. Name of the item you wish to cancel
4. Reason for cancellation (e.g., wrong item type, wrong quantity)
*Please note that if you contact us after 9:00 AM on the next business day following your order date, we will be unable to cancel the order as it will already be in the shipping process.

[ Returns and Exchanges ]

If you wish to return or exchange an item after it has been delivered, you can do so only if the item is undamaged, not marked as non-returnable or non-exchangeable, and the request is made within 7 days of the shipping notification for domestic orders (within Japan) and within 30 days for international orders.

To request a return or exchange, please use the inquiry form on our e-commerce site and provide the following information:

1. Order number
2. Your name
3. Name of the item to be returned or exchanged
4. Date of receipt
5. Reason for return or exchange (e.g., different from expected design, did not like it after trying it on, wrong item ordered)

Please note:
- If you return an item because you ordered it by mistake or it differs from your expectations, the return shipping costs will be your responsibility. Additionally, you will also be responsible for the shipping costs for any exchanges. Please note that returns and cancellations are limited to one per customer after the order is completed.
- If the item is not returned within 7 days (domestic orders within Japan) or 31 days (international orders) of contacting us, or if the item is returned without following our instructions, we cannot process the return or refund.
- Returns and exchanges are limited to one per customer after the order is completed.

Please be aware that we cannot accept returns, exchanges, or refunds for any items that:
- Are non-returnable items
- Have been worn
- Are returned after 8 days (domestic orders within Japan) or 15 days (international orders) of the shipping notification
- Are damaged or soiled by the customer

If your order is successfully placed, you will receive a confirmation email at the email address you provided. If you do not receive it, please check your spam folder and ensure you have allowed emails from:

@eyeforthree.com
@shopifyemail.com

Note that it may take some time for the email to arrive. We cannot resend the confirmation email if the email address was entered incorrectly.

We do not offer gift wrapping services, but we can include a message card. Please contact us via our contact form. Gift cards are also recommended for presents.

[For Orders within Japan]

The shipping fee is a flat rate of 550 yen (tax included) nationwide.
Additionally, we offer a coupon for free shipping on your first order, regardless of the number of items, to customers who register as members. This coupon can only be used once and cannot be combined with other coupons.


[For International Orders]

The shipping fee is 5,000 yen (tax included).

We will select the delivery company based on your location. Please note that you cannot specify the delivery carrier. Thank you for your understanding.

Your order will be shipped within 2-4 business days after the order is confirmed (excluding major holidays).

Business days are weekdays, excluding Saturdays, Sundays, and public holidays. Please note that we do not ship orders outside of business hours.

Additionally, please be aware that delivery may take longer due to peak shipping periods (holiday periods), weather conditions, and other circumstances, which might prevent us from delivering as specified. Thank you for your understanding.

[For Orders within Japan]

Depending on the contents of your order, you can specify the delivery date and time starting from 5 business days after the order date.

Please note that for remote islands and certain regions, we may not be able to accommodate your requested delivery date and time even if specified at the time of order. Additionally, due to peak shipping periods (Golden Week, New Year's holidays), weather conditions, and other circumstances, we may not be able to deliver as specified. We appreciate your understanding.

If you need to change the specified delivery date and time after the shipment, please contact the delivery carrier directly.

[For International Orders]

We regret that we cannot accommodate delivery date and time specifications for international orders. Thank you for your understanding.

Yes, international shipping is available. If you wish to place an international order, please contact us. Please note that additional shipping charges will apply. Thank you for your understanding.

If you do not receive your order within the carrier's holding period, your order will be automatically canceled and refunded. We regret that we cannot reship the returned items. If you still wish to purchase the same items, please place a new order. Thank you for your understanding.

If you receive a defective item or an incorrect product, we will promptly exchange it for the same item. If we cannot provide a replacement, we will offer a refund after returning the product.

Please contact us through the inquiry form on our e-commerce site within 7 days for domestic orders (within Japan) and within 14 days for international orders from the date of the shipping notification. Include the following information in your inquiry:

1. Order number
2. Your name
3. Name of the item that needs to be returned or exchanged
4. Date of receipt
5. Reason for return or exchange (e.g., the item was dirty, the received product was different from what was ordered)

We will cover the return shipping costs for defective or incorrect items. Please return the item by Cash On Delivery (COD). If the item is not returned within 7 days for domestic orders (within Japan) or 14 days for international orders from the date of receipt, or if the item is returned without following our instructions, we cannot process the return or refund. We appreciate your understanding.

Please note that we cannot accept returns, exchanges, or refunds under the following circumstances:

- The item was reported more than 8 days after the shipping notification for domestic orders (within Japan) or 14 days for international orders.
- The item was damaged or soiled while in the customer's possession.


If you have any questions or need further assistance, please do not hesitate to contact us.

If you wish to return or exchange an item after it has been shipped, you can do so only if the item is unused, undamaged, and not marked as non-returnable or non-exchangeable. This must be done within 7 days of the shipping notification for domestic orders (within Japan) and within 14 days for international orders.

To request a return or exchange, please use the inquiry form on our e-commerce site and provide the following information:

1. Order number
2. Your name
3. Name of the item to be returned or exchanged
4. Date of receipt
5. Reason for return or exchange (e.g., different from expected design, did not like it after trying it on, wrong item ordered)

Please note:
- If you return an item because you ordered it by mistake or it differs from your expectations, the return shipping costs will be your responsibility. Additionally, you will also be responsible for the shipping costs for any exchanges. Please note that returns and cancellations are limited to one per customer after the order is completed.
- If you do not return the item within 7 days (domestic orders within Japan) or 30 days (international orders) of contacting us, or if the item is returned without following our instructions, we cannot process the return or refund.
- Returns and exchanges are limited to one per customer after the order is completed.


Please be aware that we cannot accept returns, exchanges, or refunds for any items that:

- Have been worn
- Are returned after 8 days (domestic orders within Japan) or 15 days (international orders) of the shipping notification
-Are damaged or soiled by the customer


[Gift Card Cancellations]

If a gift card has not been used, you can request a refund within 14 days of purchase by contacting us through the inquiry form.

You can use the following payment methods. Please note that any applicable fees will be borne by the customer.

[Credit Card]
We accept the following four types:
- VISA
- MasterCard
- American Express
- JCB

[Bank Transfer]
You can transfer the payment to our bank account. Typically, we will process your order after confirmation of the payment.

*Please be aware that the customer is responsible for any bank transfer fees.

Due to system limitations, we cannot change the payment method once the order has been placed.

No, you don’t need to register as a member to make a purchase.

However, membership registration is free and comes with several benefits. As a member, you'll get free shipping on your first order, save time on future orders by not having to re-enter your shipping details, and have access to services like viewing your purchase history. Plus, there are no membership or annual fees.

You can update your registered address or phone number through the "Edit Membership Information" section on your My Page.

To change your email address, please contact Customer Support as this cannot be done through My Page. Use the inquiry form to provide your name, order number, and both the old and new email addresses.

Go to the login page and click on "Forgot your password?" Enter the email address you used when creating your account, and a link to reset your password will be sent to you.

Go to the login page and click on "Forgot your password?" Enter the email address you used when creating your account, and a link to reset your password will be sent to you.

Please contact us via the inquiry form to request cancellation of your membership.

Please adjust your settings to allow emails from eyeforthree.

Spam Filter Settings
If you have filters that block emails containing URLs, or emails from automated computers, please disable these filters.

Domain-Specific Reception Settings
If you have set up domain-specific reception, please allow emails from the following domains (we recommend partial or suffix matches):

@blast.jp.net
@shopifyemail.com

After adjusting these settings, please contact us again via the inquiry form to have the email resent.