You can check on each product page.

Please see the frame size listed on each product page.

I'm sorry. We currently do not sell prescription sunglasses.

At physical stores, you can purchase at the ethical item factory tour on the 6th floor of Yurakucho Marui.

If there is a mistake in your order, please complete the cancellation procedure below by 9:00 a.m. on the next business day after placing your order. However, we cannot accept returns or exchanges for products that are marked as not eligible for return or exchange.

*Business days: Weekdays excluding Saturdays, Sundays, and holidays

[Cancellation procedure]

Please select [About returns and cancellations] on the inquiry form, fill out items 1 to 4 below, and contact us.

1. Order number

2. Name

3. Product name of the product you wish to cancel

4. Reason for cancellation

Example) ・I purchased the wrong type.

・I purchased the wrong quantity.

Please note that if you contact us after 9:00 a.m. on the next business day of your order, we will not be able to cancel your order as the order is currently being prepared for delivery. Please note.

In addition, we will accept returns or exchanges after the product has been shipped, as long as the product is unworn and has not been worn within 7 days of notification of product shipment, and there is no indication that the product is not eligible for return or exchange.

Please select [About returns/cancellations] from the official LINE inquiry form, fill out items 1 to 5 below, and contact us. Please note that if you do not return the product within 7 days of contacting us, or if you return the product before following our instructions, we will not be able to provide a return or refund. Please note.

If you wish to return the product for reasons such as ``I ordered it by mistake'' or ``It's different from the image,'' the customer is responsible for paying the return shipping costs. In addition, the customer will be responsible for the shipping costs for re-delivery due to product exchange. Please note. Please note that once an order has been completed, returns and cancellations can only be made once per customer.

1. Order number

2. Name

3. Product name of product that requires return/exchange

4. Date of receiving the product

5. Reason for return or exchange

Example)・The design was different from what I expected.

・I tried it on, but I didn't like it.

・Purchased by mistake

Please note that we cannot accept returns, exchanges, or refunds in the following cases, even if the product is defective.

・Products that have been worn even once

・Products for which you have contacted us more than 8 days after we contacted you regarding product shipment.

・Products that have been soiled or scratched by the customer

If you wish to cancel a gift card and the card has not been used, you may receive a refund if you contact us using the inquiry form within 14 days of purchase.

Once your order is confirmed, you cannot change the product. After completing the cancellation procedure, please purchase the desired product again.

Please note that cancellations can be made by following the cancellation procedure below by 9:00 a.m. on the next business day of your order. However, we cannot accept returns or exchanges for products that are marked as not eligible for return or exchange.

*Business days: Weekdays excluding Saturdays, Sundays, and holidays

[Cancellation procedure]

Please select [About returns and cancellations] on the official LINE inquiry form, fill out items 1 to 4 below, and contact us.

1. Order number

2. Name

3. Product name of the product you wish to cancel

4. Reason for cancellation

Example) ・I purchased the wrong type.

・I purchased the wrong quantity.

Please note that if you contact us after 9:00 a.m. on the next business day of your order, we will not be able to cancel your order as the order is currently being prepared for delivery. Please note.

In addition, we will only accept returns or exchanges after the product has been delivered to you, as long as the product is free from scratches or damage, and is made within 7 days of notification that the product has been shipped, and there is no indication that the product is not eligible for return or exchange. Doing.

Please select [About returns and cancellations] from the official LINE inquiry form, fill out items 1 to 5 below, and contact us. Please note that if you do not return the product within 7 days of contacting us, or if you return the product before following our instructions, we will not be able to provide a return or refund. Please note.

Please note that if you return the item for reasons such as ``I ordered it by mistake'' or ``It's different from the image,'' you will be responsible for paying the return shipping costs. In addition, the customer will be responsible for the shipping costs for re-delivery due to product exchange. Please note. Please note that once an order has been completed, returns or cancellations can only be made once per customer.

1. Order number

2. Name

3. Product name of the product that requires return or exchange

4. Date of receiving the product

5. Reason for return or exchange

Example)・The design was different from what I expected.

・I tried it on, but I didn't like it.

・Purchased by mistake

Please note that we cannot accept returns, exchanges, or refunds in the following cases, even if the product is defective.

・Products that have been worn even once

・Products for which you have contacted us more than 8 days after we contacted you regarding product shipment.

・Products that have been soiled or scratched by the customer

If your order is successfully completed, we will send an order completion email to the email address you used when placing your order. If you do not receive the email, please check your junk mail box.

In addition, please make sure to enable the following two email addresses to receive emails in advance.

・@eyeforthree.com

・@shopifyemail.com

It may take some time to send the email. Please note that if you specify an incorrect email address, we will not be able to resend your order completion email.

I'm sorry. We do not offer gift wrapping, but a message card can be included. Please contact us from official LINE.

Gift cards are also recommended as gifts.

Shipping costs are a flat rate of 550 yen (tax included) nationwide.

In addition, we are giving out a coupon for free shipping for customers who register as members for the first time. Coupon can only be used once and cannot be used in conjunction with other coupons.

Delivered by Yamato Transport, Sagawa Express, or Japan Post. Please note that you cannot specify a delivery company.

If you do not specify a delivery date and time, your order will be shipped within 2-4 business days after your order is confirmed. (Excluding large holidays such as year-end and New Year holidays, Golden Week, and Obon)

Business days are weekdays, excluding weekends and holidays. Please note that we do not ship products outside of business hours.

Additionally, for some areas such as Okinawa and remote islands, delivery may take 4 to 5 days longer than usual. Depending on the delivery period (Golden Week, New Year holidays), weather conditions, and other circumstances, we may not be able to deliver your order as specified.

Depending on the details of your order, you may be able to specify the date and time from 5 business days after your order date.

For remote islands and some areas, we may not be able to accommodate your request even if you specify the date and time on the order screen. Please also note that we may not be able to deliver your order as specified due to the delivery period (Golden Week, New Year holidays), weather conditions, or other circumstances.

If you wish to change the specified date and time after shipping, please contact the delivery company yourself.

Please contact us if you require international shipping. Please note that additional shipping charges will apply.

If you are not home, the delivery company will send you an "Absence Notification Form." Please contact the office listed on the Absence Notification Form to request redelivery.

If you do not receive the item within the shipping company's storage period, your order will be automatically canceled and a refund will be issued. Please note that we are unable to redeliver the item. If you wish to purchase the same product, please place a new order.

If you receive a defective product or a product different from the one you ordered, we will promptly replace it with the same product. If we are unable to provide a replacement item, we will respond by returning or refunding the item.

We apologize for the inconvenience, but please contact us by selecting [About returns and cancellations] from the official LINE inquiry form and filling out items 1 to 5 below within 7 days of receiving notification that the product will be shipped. We will bear the shipping costs when returning the product, so please pay by cash on delivery. If you do not return the item within 7 days of being notified of shipping, or if you return the item before following our instructions, we will not be able to provide a return or refund. Please note.

1. Order number

2. Name

3. Product name of the product that requires return or exchange

4. Date of receiving the product

5. Reason for return or exchange

Example)・There was dirt.

・The product I received was different from the one I ordered.

Please note that we cannot accept returns, exchanges, or refunds in the following cases, even if the product is defective.

・Products for which you have contacted us more than 8 days after we contacted you regarding product shipment.

・Products that have been soiled or scratched by the customer

We accept returns and exchanges only within 7 days of receiving notification that the product has been shipped, and only if there is no indication that the product is not eligible for return or exchange. Please contact us by selecting [About returns and cancellations] from the official LINE inquiry form and filling out items 1 to 5 below within 7 days of receiving notification that the product will be shipped. Please note that if you do not return the product within 7 days of contacting us, or if you return the product before following our instructions, we will not be able to provide a return or refund. Please note.

If you return the item for reasons such as ``ordering by mistake'' or ``not matching the image,'' the customer will be responsible for the return shipping costs. In addition, the customer will be responsible for the shipping costs for re-delivery due to product exchange. Please note.

1. Order number

2. Name

3. Product name of the product that requires return or exchange

4. Date of receiving the product

5. Reason for return or exchange

Example)・The design was different from what I expected.

・I tried it on, but I didn't like it.

・Purchased by mistake

Please note that we cannot accept returns, exchanges, or refunds in the following cases, even if the product is defective.

・Products for which you have contacted us more than 8 days after we contacted you regarding product shipment.

・Products that have been soiled or scratched by the customer

Regarding cancellation of e-gift cards, if the card has not been used, you can receive a refund by contacting us via the official LINE inquiry form within 14 days of purchase.

The following payment methods are available. We apologize for the inconvenience, but the fees incurred in this case are to be borne by the customer.

■ Credit card

The following four types are available.

・VISA

・Master Card

・American Express

・JCB

■Bank transfer

Please transfer the amount to our account. Usually, the product will be arranged after payment is confirmed.

※The transfer fee will be paid by the customer.

*The service cannot be used in the following cases. Please note.
・Post office delivery ・Transportation company office delivery (collection at office)
・Product transfer/delivery at a convenience store *We may contact you to confirm your identity. Please note.

Due to system specifications, we do not accept changes to the payment method after placing your order. note that.

Membership registration is not required when making a purchase.

Membership registration is free, and there are no joining fees or annual fees. By registering as a member, you will receive free shipping for the first time, save yourself the trouble of entering delivery address information next time, and enjoy services such as checking your purchase history.

You can change your registered address, phone number, etc. from "Change member registration information" on My Page.

You cannot change your email address from My Page. Therefore, our customer support will be able to assist you. Please use the official LINE inquiry form to let us know your registered name, order number, and email address before and after the change.

Please go to "Click here if you have forgotten your password" from the login page. If you enter the email address you registered when creating your account, an email will be sent to you so you can reset your password.

Please go to "Click here if you have forgotten your password" from the login page. If you enter the email address you registered when creating your account, an email will be sent to you so you can reset your password.

We apologize for the inconvenience, but please contact us using the official LINE inquiry form to inform us of your withdrawal.

If you register using your mobile carrier's email, you may not receive an email confirming registration completion. Please make the following settings so that you can receive emails from eyeforthree.

- Filter settings for spam mail

If you have set filters such as not receiving emails containing URLs or emails from computers, please remove them.

・Domain specified reception settings

If you have configured domain-specific reception, please allow the following domains (partial match or suffix match recommended).

@blast.jp.net

@shopifyemail.com

We apologize for the inconvenience, but after receiving the above settings, we will resend the email. After resetting, please contact us using the official LINE inquiry form.